![]() * Also, please let us know if this problem reoccurs. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it. In order to help us understand the problem to the fullest, we would appreciate if you could take a minute and report the specific details to our support team using this direct link: Your ticket details (when you submit the ticket, please make sure to add the URL of our conversation). Though we haven't investigated this issue thoroughly yet, it is safe to say that this is not a 'phenomenon', i.e it's not that ALL of the photos that fail to be sent via Viber will cause a random photo from your phone to appear at the destination contact (in other words - if indeed Viber caused this - and it has not been 100% confirmed yet - it seems like a one-time glitch). Now follow the below steps: Clear cache Tap on the Settings icon. Click the symbol, then choose one of the three options to change your photo. At the top of the screen, you should notice the grey 'Add Photo' icon. Go to the bottom right of the screen where you will see a three-line icon and click it. Then check if your phone has a good internet connection. The steps to add the photo are as follows: Launch viber on your device. ![]() Viber and WhatsApp messenger provides: End-to-end encryption, Text message transferring, Voice and video calls, Voice and video recording exchange, Photos and documents transfer, Group chats. ![]() We are unsure about the problem with loading the photo on the other side (nor are we certain about the crash issue). First, you need to restart your phone and check if you are running the latest version of Viber. They both have a lot in common, so let’s first look at the similarities of both apps. We do not keep a copy of our users' messages on our servers as we respect our users' privacy. ![]() Viber images are NOT saved on our servers (nor are plain Viber text messages). Immediate answers to some of your questions: We will try to see if indeed Viber was the cause of this issue. We are unfamiliar with this issue (we have not encountered it in the past), and of course, we will look into to it immediately to see what could have caused this. It has a very simple yet pleasnet user interface. Thank you for bringing this to our attention. Viber is among the pioneers of chatting and audio & video calling softwares. ![]()
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